CORELY LEGAL

Corely Pro Provider Agreement

Provider-facing terms for independent service professionals using Corely Pro.

Audience

professionals

Updated

May 20, 2026

Format

Web page

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Source document maintained in Docs/Legal Docs/Corely Pro Provider Agreement.docx. This page is provided for website-based review only.

CORELY PRO PROVIDER AGREEMENT

Last updated: May 20, 2026

This Corely Pro Provider Agreement (“Provider Agreement”) applies to Providers who access or use Corely Pro, the provider-facing application, website experience, or related service features made available by Corely LLC (“Corely”).

This Provider Agreement supplements the Corely Terms of Service, Privacy Policy, and Payment and Payout Policy. By creating a Corely Pro account, creating or publishing a Provider profile, receiving Requests, submitting Quotes, communicating with Customers, accepting work, using payout workflows, or otherwise using Corely Pro, the Provider agrees to this Provider Agreement.

If the Provider does not agree to this Provider Agreement, the Provider may not use Corely Pro.

Table of Contents

  • Relationship to Other Terms

  • Definitions

  • Corely Pro

  • Provider Eligibility and Account Responsibility

  • Provider Business Authority

  • Provider Profiles

  • Verification, Business Information, and Documentation

  • Requests Received Through Corely Pro

  • Quotes Submitted by Providers

  • Accepting, Declining, and Managing Work

  • Customer–Provider Relationship

  • Independent Contractor Terms

  • No Employment, Agency, Partnership, Franchise, or Joint Venture

  • Provider Control Over Work

  • No Guaranteed Work or Earnings

  • Provider Personnel and Subcontractors

  • Licensing, Permits, Insurance, and Compliance

  • Provider Services and Work Performance

  • Job Site Safety and Legal Compliance

  • Provider Communications

  • Provider Content

  • Payments, Payouts, Holds, Reversals, and Chargebacks

  • Provider Fees and Subscriptions

  • Taxes and Records

  • Reviews, Ratings, and Customer Feedback

  • Customer Disputes and Support Cooperation

  • Fraud, Risk Review, and Platform Protection

  • Prohibited Provider Conduct

  • Privacy and Data Handling

  • Third-Party Services

  • Suspension and Termination

  • Disclaimers

  • Limitation of Liability

  • Indemnification

  • Changes to This Provider Agreement

  • Contact Information

1. RELATIONSHIP TO OTHER TERMS

This Provider Agreement applies only to Providers using Corely Pro.

The following terms also apply:

  • Corely Terms of Service

  • Privacy Policy

  • Payment and Payout Policy

  • any terms shown during account creation, Provider onboarding, profile creation, Request review, Quote submission, payment setup, payout setup, subscription purchase, or use of specific features

If this Provider Agreement conflicts with the Corely Terms of Service, this Provider Agreement controls for Provider-specific use of Corely Pro.

If this Provider Agreement conflicts with the Payment and Payout Policy, the Payment and Payout Policy controls for payments, fees, payouts, holds, reversals, chargebacks, refunds, offsets, negative balances, and transaction-specific matters.

If this Provider Agreement conflicts with the Privacy Policy, the Privacy Policy controls for privacy and data processing matters.

2. DEFINITIONS

For purposes of this Provider Agreement:

“Corely” means Corely LLC.

“Corely Pro” means the provider-facing application, website experience, or related service features made available by Corely for Providers to create profiles, receive Requests, submit Quotes, manage work, communicate with Customers, and use payout-related workflows.

“Corely Connect” means the customer-facing application, website experience, or related service features made available by Corely for Customers to discover Providers, submit Requests, review Quotes, communicate with Providers, and use payment-related workflows.

“Customer” means a User that seeks, requests, reviews, accepts, schedules, pays for, or otherwise interacts with Provider Services through the Service. A Customer may include a homeowner, renter, landlord, property manager, business, organization, or other person or entity seeking Provider Services.

“Provider” means any individual, sole proprietor, contractor, trade professional, business, company, team, or other entity that creates or uses a Corely Pro account, maintains a Provider profile, receives Requests, submits Quotes, accepts work, offers Provider Services, performs Provider Services, or receives payouts through the Service.

“Provider Personnel” means a Provider’s employees, workers, contractors, subcontractors, agents, representatives, helpers, or other personnel who perform or assist with Provider Services.

“Provider Services” means trade, home service, repair, maintenance, installation, construction, improvement, inspection, consultation, cleaning, labor, or other services offered, quoted, managed, or performed by a Provider.

“Request” means a Customer inquiry, job request, project request, service request, message, or similar submission made through Corely.

“Quote” means an estimate, proposal, price, scope, service offer, or similar submission made by a Provider through Corely.

“Request Thread” means a shared workflow, message thread, project record, or service record through which Customers and Providers may view, discuss, submit, accept, reject, revise, or manage Requests, Quotes, payments, records, communications, or related information.

“Provider Content” means any information, content, data, text, photos, videos, documents, messages, notes, reviews, profile details, business information, license information, insurance information, Quote details, service information, pricing information, communications, or other materials submitted, uploaded, transmitted, posted, or otherwise made available by a Provider through Corely Pro.

“Transaction” means a payment, fee, payout, refund, reversal, chargeback, transfer, hold, offset, recovery, subscription charge, or other payment-related activity made through or in connection with Corely.

3. CORELY PRO

Corely Pro is a technology platform that allows Providers to create profiles, receive Requests, communicate with Customers, submit Quotes, manage work-related records, and use payout-related workflows.

Corely Pro may include:

  • Provider account creation;

  • Provider profile tools;

  • service category tools;

  • service area tools;

  • Request management;

  • Request Threads;

  • Quote submission;

  • messaging;

  • work management tools;

  • payment and payout-related workflows;

  • subscription or paid features;

  • support tools;

  • related marketplace features.

Corely Pro does not make Corely a contractor, employer, agent, partner, representative, franchisor, broker, insurer, lender, bank, escrow agent, payroll provider, or staffing agency.

Corely provides software and marketplace tools. Provider Services are offered and performed by Providers, not Corely.

4. PROVIDER ELIGIBILITY AND ACCOUNT RESPONSIBILITY

A Provider must be at least eighteen (18) years old and capable of forming a binding contract to use Corely Pro.

A Provider using Corely Pro on behalf of a business, company, organization, partnership, limited liability company, corporation, or other entity represents and warrants that the Provider has authority to bind that entity to this Provider Agreement and all applicable terms.

The Provider agrees to provide accurate, complete, and current information and to keep all account, business, profile, service, payment, payout, tax, and contact information updated.

The Provider is responsible for maintaining the confidentiality and security of account credentials and for all activity that occurs under the Provider’s account.

Corely may refuse registration, restrict access, suspend an account, or terminate an account where Corely determines such action is necessary or appropriate to protect Customers, Providers, Corely, the Service, Third-Party Services, or legal compliance.

5. PROVIDER BUSINESS AUTHORITY

A Provider represents and warrants that:

  • the Provider has legal authority to offer Provider Services;

  • the Provider has legal authority to enter into this Provider Agreement;

  • the Provider has legal authority to bind any business entity represented through Corely Pro;

  • all business information submitted to Corely is accurate, complete, current, and not misleading;

  • all persons accessing Corely Pro on behalf of the Provider are authorized to do so;

  • all Provider Personnel performing or assisting with Provider Services are authorized, qualified, and legally permitted to do so.

If a Provider acts through a business entity, the business entity is responsible for all account activity, Provider Services, Provider Personnel, Quotes, communications, payments, payouts, tax obligations, and compliance obligations connected to the account.

6. PROVIDER PROFILES

Corely Pro may allow Providers to create, edit, publish, or manage Provider profiles.

Provider profiles may include:

  • Provider name;

  • business name;

  • business contact information;

  • service categories;

  • trade type;

  • service areas;

  • availability information;

  • profile description;

  • photos, logos, videos, or portfolio content;

  • license, permit, certification, insurance, or credential information;

  • reviews or ratings;

  • pricing-related information;

  • other information submitted by the Provider.

The Provider is solely responsible for the accuracy, legality, completeness, and currency of all Provider profile information.

The Provider may not submit profile information that is false, misleading, deceptive, outdated, unlawful, infringing, or likely to confuse Customers.

Corely may review, remove, restrict, hide, suspend, or modify the display of Provider profiles where Corely determines such action is necessary or appropriate to operate the Service, enforce terms, protect Customers, prevent fraud, comply with law, or manage platform quality.

Corely does not guarantee profile visibility, ranking, search placement, lead volume, Request volume, conversion rate, Customer response, or earnings.

7. VERIFICATION, BUSINESS INFORMATION, AND DOCUMENTATION

Corely may require Providers to submit information or documentation for account setup, profile publication, payment processing, payout setup, tax reporting, fraud prevention, compliance, or risk review.

Such information may include:

  • legal name;

  • business name;

  • business address;

  • phone number;

  • email address;

  • date of birth, where required;

  • government identification, where required;

  • ownership information, where required;

  • business formation information;

  • license information;

  • insurance information;

  • permit information;

  • certification information;

  • tax information;

  • payout account information;

  • bank tokenization information;

  • service category information;

  • service area information;

  • other information reasonably requested by Corely or Third-Party Services.

Submission of information does not mean Corely has verified, endorsed, approved, guaranteed, or certified the Provider.

Corely may rely on Third-Party Services for identity verification, business verification, payment processing, payout processing, tax compliance, and fraud review.

Corely may deny, delay, restrict, suspend, or terminate access to Corely Pro if verification information is missing, inaccurate, incomplete, outdated, unverifiable, suspicious, or noncompliant.

8. REQUESTS RECEIVED THROUGH CORELY PRO

Providers may receive, review, respond to, decline, or ignore Requests through Corely Pro.

A Request may include Customer information, service location, project details, photos, videos, documents, timing information, access information, budget information, or other details submitted by the Customer.

Corely does not guarantee:

  • the accuracy of a Request;

  • the completeness of a Request;

  • Customer responsiveness;

  • Customer payment ability;

  • Customer authority over the property;

  • job availability;

  • Provider selection;

  • Quote acceptance;

  • completion of a Transaction.

The Provider is responsible for evaluating each Request and determining whether to respond, submit a Quote, request additional information, decline, or take no action.

The Provider may not misuse Customer information received through Corely Pro. Customer information may be used only as reasonably necessary to respond to Requests, prepare Quotes, communicate about Provider Services, perform Provider Services, process related Transactions, comply with law, and maintain lawful business records.

9. QUOTES SUBMITTED BY PROVIDERS

Providers may submit Quotes through Corely Pro.

A Quote may include:

  • scope of work;

  • price;

  • labor;

  • materials;

  • timing;

  • assumptions;

  • exclusions;

  • conditions;

  • deposit requirements;

  • cancellation terms;

  • expiration date;

  • warranty terms, if any;

  • other Provider-supplied terms.

The Provider is solely responsible for the accuracy, legality, completeness, clarity, and enforceability of each Quote.

The Provider represents and warrants that each Quote:

  • is submitted in good faith;

  • accurately reflects the Provider’s intended scope and pricing;

  • does not mislead the Customer;

  • complies with applicable law;

  • includes legally required disclosures where applicable;

  • is consistent with any applicable license, permit, insurance, or trade requirements;

  • does not include unlawful, deceptive, abusive, or prohibited terms.

Corely does not create, verify, approve, guarantee, or endorse Provider Quotes.

Corely may remove, restrict, or decline to display Quotes where Corely determines such action is necessary or appropriate.

10. ACCEPTING, DECLINING, AND MANAGING WORK

The Provider may accept or decline Requests at the Provider’s sole discretion.

The Provider is responsible for determining whether the Provider has the skill, licensing, insurance, staffing, tools, equipment, availability, capacity, and legal authority required to perform Provider Services.

By accepting work or submitting a Quote, the Provider agrees that the Provider is responsible for:

  • communicating clearly with the Customer;

  • confirming scope, price, timing, and expectations;

  • obtaining required permits, approvals, and inspections;

  • performing Provider Services safely and lawfully;

  • complying with applicable laws and trade rules;

  • managing Provider Personnel;

  • completing work in accordance with the agreement between the Customer and Provider;

  • addressing Customer issues related to Provider Services.

Corely may provide software tools for work management, but Corely does not manage, supervise, direct, or control Provider Services.

11. CUSTOMER–PROVIDER RELATIONSHIP

Any service engagement, agreement, project, job, quote acceptance, or transaction for Provider Services is between the Customer and the Provider.

Corely is not a party to any contract for Provider Services between a Customer and a Provider, except to the limited extent Corely provides the Service, facilitates platform workflows, processes platform-related fees, or operates payment and payout-related tools.

The Provider is solely responsible for Provider Services and all obligations owed to Customers.

The Provider is responsible for all acts, omissions, representations, warranties, pricing, work quality, timing, safety, legality, communications, and performance connected to Provider Services.

12. INDEPENDENT CONTRACTOR TERMS

The Provider is an independent business.

The Provider is not an employee of Corely.

The Provider is not entitled to wages, salary, overtime, benefits, expense reimbursement, unemployment insurance, workers’ compensation coverage, health insurance, retirement benefits, paid time off, sick leave, family leave, or any other employee benefit from Corely.

The Provider is solely responsible for:

  • business operations;

  • business expenses;

  • licensing;

  • permits;

  • certifications;

  • insurance;

  • taxes;

  • payroll;

  • benefits;

  • workers’ compensation;

  • unemployment insurance;

  • employment law compliance;

  • worker classification;

  • Provider Personnel;

  • tools;

  • equipment;

  • vehicles;

  • scheduling;

  • pricing;

  • job acceptance;

  • methods of work;

  • completion of Provider Services.

Nothing in this Provider Agreement creates an employment relationship between Corely and the Provider.

13. NO EMPLOYMENT, AGENCY, PARTNERSHIP, FRANCHISE, OR JOINT VENTURE

The Provider is not Corely’s employee, agent, partner, joint venturer, franchisee, representative, contractor, or legal representative.

The Provider may not represent that the Provider is employed by Corely, endorsed by Corely, controlled by Corely, or authorized to bind Corely.

The Provider may not enter into agreements, make promises, create obligations, incur liabilities, or make representations on behalf of Corely.

The Provider may not use Corely’s name, trademarks, branding, or materials in a way that suggests employment, agency, partnership, franchise, sponsorship, or endorsement unless Corely provides prior written permission.

14. PROVIDER CONTROL OVER WORK

The Provider controls the manner and means of performing Provider Services.

Corely does not supervise, direct, control, or manage:

  • Provider pricing;

  • Provider methods;

  • Provider tools;

  • Provider equipment;

  • Provider staffing;

  • Provider Personnel;

  • Provider schedule;

  • Provider service area;

  • Provider job acceptance;

  • Provider job rejection;

  • Provider work performance;

  • Provider safety practices;

  • Provider business operations.

Corely may establish platform rules, account requirements, marketplace policies, payment rules, payout rules, safety-related platform standards, quality-related platform standards, and conduct requirements for use of Corely Pro. Such platform rules do not create an employment, agency, partnership, franchise, or joint venture relationship.

15. NO GUARANTEED WORK OR EARNINGS

Corely does not guarantee that the Provider will receive Requests, Quotes, Customers, work, payments, payouts, revenue, profit, leads, profile views, ranking placement, search placement, or any other business outcome.

The Provider is responsible for all business decisions and assumes all business risk connected to use of Corely Pro.

Corely may modify, limit, suspend, remove, or discontinue any feature, marketplace placement, profile visibility, ranking system, subscription feature, or paid feature at any time, subject to applicable law and applicable terms.

16. PROVIDER PERSONNEL AND SUBCONTRACTORS

The Provider is responsible for all Provider Personnel.

Provider Personnel may include employees, workers, contractors, subcontractors, agents, representatives, helpers, or other personnel who perform or assist with Provider Services.

The Provider is solely responsible for:

  • selecting Provider Personnel;

  • screening Provider Personnel;

  • hiring Provider Personnel;

  • training Provider Personnel;

  • supervising Provider Personnel;

  • paying Provider Personnel;

  • classifying Provider Personnel;

  • obtaining required insurance for Provider Personnel;

  • ensuring Provider Personnel comply with applicable law;

  • ensuring Provider Personnel comply with applicable licenses, permits, and safety requirements;

  • ensuring Provider Personnel comply with this Provider Agreement where applicable.

The Provider is responsible for all acts, omissions, misconduct, negligence, representations, communications, work, safety issues, property damage, personal injury, disputes, and legal violations involving Provider Personnel.

Corely has no responsibility to pay, supervise, train, insure, screen, classify, or manage Provider Personnel.

17. LICENSING, PERMITS, INSURANCE, AND COMPLIANCE

The Provider is solely responsible for determining and maintaining all licenses, permits, registrations, certifications, approvals, inspections, insurance, and legal qualifications required to offer or perform Provider Services.

The Provider represents and warrants that:

  • the Provider will comply with all applicable laws, codes, regulations, ordinances, and rules;

  • the Provider will maintain all required licenses, permits, certifications, registrations, and approvals;

  • the Provider will maintain insurance required by law or appropriate for the Provider’s business and Provider Services;

  • the Provider will not offer or perform Provider Services that the Provider is not legally permitted or qualified to perform;

  • the Provider will not misrepresent licensing, insurance, qualifications, credentials, experience, or business status.

Corely may request proof of licensing, insurance, permits, certifications, or other credentials at any time.

Corely may restrict, suspend, or terminate a Provider account where Corely determines that Provider information is missing, inaccurate, outdated, suspicious, misleading, unverifiable, or noncompliant.

Corely does not guarantee that any Provider is licensed, insured, qualified, or compliant.

18. PROVIDER SERVICES AND WORK PERFORMANCE

The Provider is solely responsible for the performance, quality, safety, legality, timing, pricing, and completion of Provider Services.

The Provider is responsible for:

  • confirming work scope with the Customer;

  • confirming price with the Customer;

  • confirming timing with the Customer;

  • obtaining required materials;

  • supplying required tools and equipment;

  • performing work safely;

  • complying with applicable laws and codes;

  • obtaining required permits and inspections;

  • addressing job-specific conditions;

  • correcting Provider-caused issues where required by law or agreement;

  • honoring Provider-supplied warranties, if any;

  • communicating with the Customer in a professional manner.

Corely does not inspect, supervise, direct, control, manage, or guarantee Provider Services.

19. JOB SITE SAFETY AND LEGAL COMPLIANCE

The Provider is solely responsible for job site safety and legal compliance.

The Provider is responsible for:

  • safe work practices;

  • occupational safety compliance;

  • building code compliance;

  • trade code compliance;

  • hazardous materials handling;

  • equipment safety;

  • vehicle safety;

  • protection of persons and property;

  • permits and inspections;

  • lawful disposal of materials;

  • environmental compliance;

  • compliance with all applicable federal, state, and local laws.

The Provider is responsible for determining whether job site conditions are safe and whether Provider Services can be lawfully and safely performed.

Corely does not provide safety supervision, engineering review, legal review, code review, job site inspection, or professional advice.

20. PROVIDER COMMUNICATIONS

The Provider consents to receive service-related communications from Corely, Customers, and Third-Party Services in connection with use of Corely Pro.

Communications may include:

  • account notices;

  • security alerts;

  • Request updates;

  • Quote updates;

  • Customer messages;

  • payment notices;

  • payout notices;

  • subscription notices;

  • dispute notices;

  • fraud or risk review notices;

  • support messages;

  • legal notices;

  • emails;

  • SMS/text messages;

  • push notifications;

  • in-app messages.

Message and data rates may apply.

The Provider may opt out of marketing communications where applicable. Transactional, operational, safety, legal, payment, payout, support, and service-related communications may still be sent where permitted by law.

The Provider represents that any phone number, email address, business contact, employee contact, or other contact information submitted through Corely Pro is accurate and provided with the necessary rights and permissions.

21. PROVIDER CONTENT

The Provider retains ownership of Provider Content.

The Provider grants Corely a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, process, transmit, display, reproduce, format, analyze, modify for technical purposes, and use Provider Content as necessary or appropriate to:

  • operate Corely Pro;

  • display Provider profiles;

  • process Requests;

  • display Quotes;

  • operate Request Threads;

  • support Customer–Provider communications;

  • support payments and payouts;

  • provide customer support;

  • investigate disputes;

  • prevent fraud or abuse;

  • improve the Service;

  • enforce applicable terms;

  • comply with law.

The Provider represents and warrants that:

  • the Provider owns or has sufficient rights to submit Provider Content;

  • Provider Content is accurate, current, and lawful;

  • Provider Content does not violate any law, contract, privacy right, intellectual property right, publicity right, property right, or third-party right;

  • the Provider has obtained all required permissions to submit, upload, store, process, share, or transmit Provider Content through Corely Pro.

Corely may remove, restrict, preserve, disclose, or limit access to Provider Content where Corely determines such action is necessary or appropriate to operate the Service, enforce terms, comply with law, protect Users, respond to legal process, investigate violations, or address safety, security, fraud, risk, or compliance concerns.

22. PAYMENTS, PAYOUTS, HOLDS, REVERSALS, AND CHARGEBACKS

Corely Pro may allow Providers to receive payouts for Provider Services through payment and payout workflows made available by Corely and Third-Party Services.

Payments, payouts, fees, refunds, holds, reversals, chargebacks, offsets, negative balances, and related transaction matters are governed by:

  • this Provider Agreement;

  • the Corely Terms of Service;

  • the Payment and Payout Policy;

  • terms shown during payout setup, Quote submission, payment processing, or use of payment features;

  • payment processor terms;

  • banking rules;

  • card network rules;

  • applicable law.

By using payment or payout features, the Provider authorizes Corely and applicable Third-Party Services to charge, debit, credit, hold, delay, transfer, reverse, refund, offset, recover, or otherwise process Transactions as necessary or appropriate to:

  • operate the Service;

  • process Customer payments;

  • process Provider payouts;

  • collect Corely fees;

  • process refunds;

  • handle chargebacks;

  • process reversals;

  • manage negative balances;

  • manage disputes;

  • comply with law;

  • comply with processor, bank, or card network requirements;

  • prevent fraud, abuse, or payment risk;

  • enforce applicable terms.

Provider payouts may be delayed, held, reduced, offset, reversed, suspended, or cancelled where Corely determines such action is necessary or appropriate due to:

  • suspected fraud, abuse, or unlawful activity;

  • Customer complaints;

  • Customer disputes;

  • refund requests;

  • chargebacks;

  • reversals;

  • failed payments;

  • failed payouts;

  • inaccurate or incomplete verification;

  • negative balances;

  • amounts owed to Corely, Customers, payment processors, banks, or other parties;

  • violation of applicable terms;

  • legal, regulatory, payment processor, bank, or card network requirements;

  • risk, safety, fraud, or compliance concerns.

The Provider is responsible for any chargeback, refund, reversal, failed payment, failed payout, negative balance, penalty, fee, or amount owed arising from Provider Services, Provider conduct, Provider Personnel, Provider account activity, or Transactions connected to the Provider.

Corely may recover amounts owed by offsetting future payouts, charging a payment method on file, requesting payment, using processor recovery tools, or pursuing any remedy available under applicable terms or law.

Corely is not a bank and does not provide deposit accounts, stored value accounts, lending services, insurance, payroll services, or financial advice.

23. PROVIDER FEES AND SUBSCRIPTIONS

Corely may offer free, pilot, trial, early-access, subscription, or paid features for Providers.

Provider fees may include:

  • subscription fees;

  • platform fees;

  • service fees;

  • transaction fees;

  • processing-related fees;

  • administrative fees;

  • cancellation fees;

  • other fees disclosed through Corely Pro, a pricing page, checkout, payout setup, or applicable policies.

Provider subscription pricing, billing periods, renewal terms, free trial availability, and feature access may be disclosed through Corely Pro or applicable pricing materials.

Subscriptions may renew automatically unless cancelled before renewal where automatic renewal is enabled and permitted by law.

The Provider authorizes Corely and applicable payment processors to charge the applicable payment method for recurring fees, taxes, and related charges.

If a payment method cannot be charged, Corely may retry the payment, request another payment method, suspend paid features, downgrade access, restrict account features, offset amounts from payouts, or terminate the applicable subscription.

Unless otherwise stated or required by law, fees paid to Corely are non-refundable.

24. TAXES AND RECORDS

The Provider is solely responsible for all taxes, filings, reporting, records, deductions, withholdings, assessments, duties, levies, and government charges associated with:

  • Provider Services;

  • Provider income;

  • Provider payouts;

  • Provider business operations;

  • Provider Personnel;

  • sales tax, where applicable;

  • payroll tax, where applicable;

  • income tax;

  • self-employment tax;

  • business tax;

  • any other applicable tax obligation.

Corely may collect tax information from Providers where required or appropriate for reporting, compliance, payment processing, payout processing, or legal purposes.

Corely may issue tax forms, reports, or records where required by law or applicable Third-Party Services.

The Provider is responsible for maintaining accurate business, tax, payout, Customer, Quote, service, and compliance records.

Corely does not provide tax advice. The Provider should consult a qualified tax professional regarding Provider tax obligations.

25. REVIEWS, RATINGS, AND CUSTOMER FEEDBACK

Corely may allow Customers to submit reviews, ratings, comments, photos, or feedback related to Providers, Provider Services, or the Service.

Corely does not guarantee that reviews, ratings, or feedback will be displayed, preserved, removed, edited, or investigated.

Corely may remove, restrict, moderate, or decline to display reviews, ratings, or feedback where Corely determines such action is necessary or appropriate.

The Provider may not:

  • submit false reviews;

  • manipulate ratings;

  • pressure Customers for dishonest reviews;

  • offer undisclosed compensation for reviews;

  • threaten Customers over reviews;

  • retaliate against Customers for reviews;

  • submit reviews of the Provider’s own services;

  • use fake accounts to influence ratings or marketplace placement.

Reviews and ratings may affect marketplace visibility, Customer decisions, search placement, ranking, or platform trust signals.

26. CUSTOMER DISPUTES AND SUPPORT COOPERATION

Disputes about Provider Services are between the Customer and the Provider.

Customer–Provider disputes may include disputes related to:

  • Quote scope;

  • pricing;

  • timing;

  • access;

  • materials;

  • work quality;

  • incomplete work;

  • property damage;

  • personal injury;

  • safety;

  • permits;

  • inspections;

  • cancellations;

  • refunds;

  • warranties;

  • communications;

  • payment status.

Corely may provide support tools or administrative assistance but is not required to resolve disputes between Customers and Providers.

The Provider agrees to cooperate with Corely in connection with:

  • Customer complaints;

  • support requests;

  • refunds;

  • chargebacks;

  • reversals;

  • payout holds;

  • fraud reviews;

  • safety reviews;

  • legal claims;

  • compliance reviews;

  • evidence submissions;

  • Request Thread reviews.

Cooperation may include providing receipts, photos, documents, permits, communications, proof of work, licensing information, insurance information, Customer communications, or other information reasonably requested by Corely.

Corely may take platform-related action where appropriate, including account restriction, suspension, termination, refund processing, payout hold, payout reversal, payment reversal, fee offset, negative balance recovery, or other actions permitted by applicable terms.

Corely does not guarantee that dispute support will result in payment, payout release, refund denial, Customer action, Provider action, or any particular outcome.

27. FRAUD, RISK REVIEW, AND PLATFORM PROTECTION

Corely may monitor, review, investigate, restrict, suspend, or terminate accounts, Requests, Quotes, payments, payouts, profiles, communications, and platform activity to protect Customers, Providers, Corely, Third-Party Services, and the public.

Corely may take action where Corely determines there is risk of:

  • fraud;

  • abuse;

  • unlawful activity;

  • unsafe activity;

  • platform manipulation;

  • false information;

  • payment risk;

  • payout risk;

  • chargeback risk;

  • refund abuse;

  • Customer harm;

  • Provider misconduct;

  • identity concerns;

  • verification concerns;

  • security concerns;

  • legal or regulatory noncompliance;

  • violation of applicable terms.

Corely may access, preserve, use, or disclose information as necessary or appropriate to conduct fraud, risk, safety, dispute, legal, or compliance reviews.

28. PROHIBITED PROVIDER CONDUCT

The Provider may not:

  • use Corely Pro for illegal, deceptive, fraudulent, abusive, harmful, unsafe, or unauthorized activity;

  • misrepresent identity, affiliation, licensing, insurance, qualifications, experience, service area, business status, or service capabilities;

  • submit false, misleading, incomplete, or deceptive Provider profile information;

  • submit false, misleading, incomplete, or deceptive Quotes;

  • offer or perform Provider Services the Provider is not legally permitted or qualified to perform;

  • accept work without required licensing, permits, insurance, or legal authority;

  • pressure Customers to avoid permits, inspections, taxes, licensing, legal requirements, or safety rules;

  • harass, threaten, abuse, discriminate against, exploit, or harm Customers, Corely personnel, or other Users;

  • submit fraudulent payout information;

  • submit false payment, tax, identity, business, insurance, or license information;

  • manipulate reviews, ratings, referrals, search placement, rankings, promotions, fees, payments, payouts, or platform workflows;

  • create fake accounts or duplicate accounts to evade restrictions;

  • circumvent Corely payment workflows where in-platform payment is required;

  • solicit or accept off-platform payment where Corely requires in-platform payment;

  • misuse Customer information;

  • send spam, unsolicited marketing, abusive messages, or unauthorized communications;

  • upload malware, harmful files, or unlawful content;

  • scrape, copy, harvest, or extract data from the Service without permission;

  • reverse engineer, interfere with, disrupt, overload, or impair the Service;

  • violate applicable law, this Provider Agreement, the Corely Terms of Service, the Payment and Payout Policy, or third-party rights.

Corely may investigate suspected violations and may take action, including warnings, content removal, Quote removal, payment restrictions, payout holds, payout reversals, account restrictions, suspension, termination, reporting to authorities, or legal action.

29. PRIVACY AND DATA HANDLING

Use of Corely Pro is subject to Corely’s Privacy Policy.

The Provider may receive Customer information through Corely Pro, including names, contact information, service locations, Request details, messages, photos, documents, payment status, and Request Thread information.

The Provider may use Customer information only as reasonably necessary to:

  • respond to Requests;

  • prepare Quotes;

  • communicate with Customers;

  • perform Provider Services;

  • process related Transactions;

  • provide customer support related to Provider Services;

  • comply with applicable law;

  • maintain lawful business records.

The Provider may not sell, rent, disclose, misuse, spam, harass, or unlawfully process Customer information.

The Provider is responsible for complying with all privacy, data protection, communications, marketing, and recordkeeping laws applicable to the Provider’s use of Customer information.

30. THIRD-PARTY SERVICES

Corely Pro may rely on, integrate with, link to, or enable access to Third-Party Services.

Third-Party Services may include:

  • payment processors;

  • payout partners;

  • banks;

  • card networks;

  • app stores;

  • identity verification providers;

  • tax service providers;

  • authentication providers;

  • hosting providers;

  • analytics providers;

  • messaging providers;

  • mapping providers;

  • infrastructure providers;

  • support tools.

Corely does not control Third-Party Services and is not responsible for their availability, accuracy, security, actions, omissions, content, policies, fees, or performance.

Use of Third-Party Services may be governed by separate terms, policies, and fees. The Provider is responsible for reviewing and complying with those terms and policies.

Corely may change, suspend, remove, replace, or limit integrations with Third-Party Services at any time.

31. SUSPENSION AND TERMINATION

The Provider may stop using Corely Pro at any time.

Corely may suspend, restrict, or terminate Provider access where Corely determines such action is necessary or appropriate, including due to:

  • violation of this Provider Agreement;

  • violation of the Corely Terms of Service;

  • violation of the Payment and Payout Policy;

  • suspected fraud, abuse, unsafe activity, unlawful activity, or platform manipulation;

  • false, misleading, incomplete, or unverifiable information;

  • failed verification;

  • missing tax, identity, business, license, insurance, or payout information;

  • Customer complaints;

  • chargeback risk;

  • refund risk;

  • payout risk;

  • negative balances;

  • off-platform payment circumvention;

  • licensing, insurance, permit, tax, employment, worker classification, safety, or compliance concerns;

  • legal, regulatory, payment processor, bank, card network, or app store requirements;

  • risk, security, safety, or compliance concerns;

  • protection of Customers, Providers, Corely, Third-Party Services, or the public.

Upon termination, the Provider’s right to access and use Corely Pro ends immediately.

Corely may retain information as described in the Privacy Policy and may continue to process payments, payouts, refunds, reversals, chargebacks, offsets, negative balance recovery, tax reporting, compliance, disputes, and legal claims after suspension or termination.

Sections that by their nature should survive termination will survive, including sections concerning payments, payouts, refunds, chargebacks, reversals, taxes, Provider Content, independent contractor terms, disclaimers, limitation of liability, indemnification, disputes, governing law, and miscellaneous obligations.

32. DISCLAIMERS

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CORELY PRO IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND.

CORELY DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, SECURITY, RELIABILITY, AND QUIET ENJOYMENT.

CORELY DOES NOT GUARANTEE, REPRESENT, OR WARRANT THAT:

  • CORELY PRO WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, ACCURATE, COMPLETE, OR AVAILABLE;

  • PROVIDER PROFILES, SEARCH RESULTS, MAPS, RANKINGS, RECOMMENDATIONS, AVAILABILITY INDICATORS, REQUEST THREADS, QUOTES, PAYMENT INFORMATION, PAYOUT INFORMATION, OR PLATFORM INFORMATION WILL BE ACCURATE OR RELIABLE;

  • ANY CUSTOMER WILL SUBMIT A REQUEST, RESPOND, ACCEPT A QUOTE, MAKE PAYMENT, ALLOW ACCESS, OR COMPLETE A TRANSACTION;

  • ANY REQUEST WILL BE ACCURATE, COMPLETE, FINAL, OR SUITABLE;

  • ANY PAYMENT, PAYOUT, REFUND, CANCELLATION, CHARGEBACK, REVERSAL, HOLD, OFFSET, NEGATIVE BALANCE, OR DISPUTE WILL BE COMPLETED OR RESOLVED IN A PARTICULAR WAY;

  • THE PROVIDER WILL RECEIVE REQUESTS, CUSTOMERS, WORK, PAYMENTS, PAYOUTS, REVENUE, PROFIT, OR MARKETPLACE PLACEMENT;

  • ANY THIRD-PARTY SERVICE WILL REMAIN AVAILABLE, SECURE, OR ERROR-FREE.

USE OF CORELY PRO IS AT THE PROVIDER’S SOLE RISK.

33. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

CORELY WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR ENHANCED DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, GOODWILL, REPUTATION, OR OTHER INTANGIBLE LOSSES ARISING OUT OF OR RELATED TO CORELY PRO, CUSTOMERS, REQUESTS, QUOTES, REQUEST THREADS, PAYMENTS, PAYOUTS, OR PROVIDER SERVICES.

CORELY WILL NOT BE LIABLE FOR:

  • ACTS OR OMISSIONS OF CUSTOMERS, PROVIDERS, PROVIDER PERSONNEL, OR THIRD PARTIES;

  • PROVIDER SERVICES OR ANY PERFORMANCE, NONPERFORMANCE, QUALITY, SAFETY, LEGALITY, TIMING, PRICE, OR OUTCOME OF PROVIDER SERVICES;

  • DISPUTES BETWEEN CUSTOMERS AND PROVIDERS;

  • PROPERTY DAMAGE, PERSONAL INJURY, DEATH, ECONOMIC LOSS, OR OTHER HARM ARISING FROM PROVIDER SERVICES;

  • PAYMENT FAILURES, PAYOUT DELAYS, HOLDS, RESERVES, REFUNDS, CHARGEBACKS, REVERSALS, OFFSETS, NEGATIVE BALANCES, PROCESSOR ACTIONS, BANK ACTIONS, CARD NETWORK ACTIONS, OR APP STORE ACTIONS;

  • UNAUTHORIZED ACCESS, DATA LOSS, SECURITY INCIDENTS, SERVICE INTERRUPTIONS, OR THIRD-PARTY SERVICES, EXCEPT TO THE EXTENT LIABILITY CANNOT BE LIMITED BY LAW.

CORELY’S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THIS PROVIDER AGREEMENT, CORELY PRO, OR PROVIDER SERVICES WILL NOT EXCEED THE GREATER OF:

(A) AMOUNTS PAID BY THE PROVIDER TO CORELY IN THE THREE (3) MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100).

SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS OR LIMITATIONS OF LIABILITY. IN SUCH JURISDICTIONS, THE LIMITATIONS APPLY TO THE MAXIMUM EXTENT PERMITTED BY LAW.

34. INDEMNIFICATION

The Provider agrees to indemnify, defend, and hold harmless Corely, its members, managers, officers, employees, contractors, affiliates, service providers, and agents from and against any claims, demands, damages, liabilities, losses, settlements, penalties, fines, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

  • the Provider’s access to or use of Corely Pro;

  • the Provider’s violation of this Provider Agreement;

  • the Provider’s violation of the Corely Terms of Service, Payment and Payout Policy, or any applicable terms;

  • the Provider’s violation of law or third-party rights;

  • Provider Content;

  • Provider profiles;

  • Quotes submitted by the Provider;

  • Provider Services;

  • acts or omissions of Provider Personnel;

  • Customer–Provider disputes;

  • licensing, permits, certifications, insurance, tax, employment, payroll, benefits, worker classification, safety, or compliance obligations;

  • property damage, personal injury, death, economic loss, or other harm connected to Provider Services;

  • payments, payouts, refunds, chargebacks, reversals, holds, offsets, negative balances, failed payments, failed payouts, or fraudulent activity;

  • fraud, abuse, misconduct, negligence, or willful misconduct by the Provider or Provider Personnel.

Corely may assume the exclusive defense and control of any matter subject to indemnification. The Provider agrees to cooperate with Corely’s defense of such claims.

35. CHANGES TO THIS PROVIDER AGREEMENT

Corely may update this Provider Agreement from time to time.

When this Provider Agreement is updated, Corely will revise the “Last updated” date above and may provide additional notice where required by law or where Corely determines notice is appropriate.

Continued access to or use of Corely Pro after an updated Provider Agreement becomes effective constitutes acceptance of the updated Provider Agreement.

A Provider that does not agree to the updated Provider Agreement must stop using Corely Pro.

36. CONTACT INFORMATION

Corely LLC 418 Broadway, Ste N Albany, NY 12207 United States

Phone: +1 (347) 201-3582 Email: support@corelyhq.co